Magelan travel - incoming tour operator for Serbia and Balkan

1. General

Do guests need to meet additional entry requirements/ documentation (E.g. proof of health insurance, “clear of COVID-19” certificate etc.)?

Are there any additional costs which customers may now come across (e.g. Covid-19 supplement covering additional local authority costs etc.)?

Can guests move freely outside in public?

Yes

Are there any restrictions to the maximum number of guests in a group? If so, please specify

Are there restrictions in the gathering groups in public places? If so, please specify

Max 500 persons in group in public area

Are below places open in all cities? If open but with restrictions, specify restrictions/requirements

Restaurants yes / with restrictions / no

Theaters/shows yes / with restrictions / no

Bars/cafes/Pubs yes / with restrictions / no

Shops yes / with restrictions / no

Beaches yes / with restrictions / no

Indoor museums yes / with restrictions / no

Outdoor museums yes / with restrictions / no

Indoor event sites yes / with restrictions / no

Outdoor event sites yes / with restrictions / no

(National) Parcs yes / with restrictions / no

Is there a curfew in place? If so, at what times and for whom?

Is there a need to wear facemasks in public? If yes, are these provided locally by the government, the DMC or do these need to be provided by TO/customer? Please also specify in which places it is mandatory to wear.

Need to be provided by TO/Customer. Places: public transportation, in some public institutions

Is local transport (e.g. taxi, bus, rental car, domestic flights etc.) operating as normal? If no, please specify restrictions/requirements

Operating as normal, wear a facemask

Is cash accepted in shops, hotels etc.? If no, please specify locally accepted modes of payment.

You can pay in cash with Dinars or credit card

Do supermarkets have a good level of stock of supply?

Yes

Is there a good level of gasoline available?

Yes

Are any restrictions additionally to those already mentioned in place? If yes, please specify.

Are there specific medical centers being used to help with any COVID19 suspected cases? If yes, please check if these are in/near each city we have hotels.

Nearest hospital is the one providing the treatment. Yes, there are hospitals in every city where the hotels are.

Are there any increased security concerns (e.g. hostility to foreigners, increased likelihood of theft/robberies etc.)? If yes, please specify

Do pax need to stay strictly with the group?

In general, does the destination have a ‘holiday’ feel to it? If no, please specify.

Yes

Is there anything else guests should know? If yes, please specify.

Airports

2.1 Is additional time for arrivals/departures required? If yes, how much?

At arrival at the airport, are the Covid 19-rules indicated legibly, and also in another language than the local language, if this is not an international language ?

Yes, in Serbian and English

2.2 Will certain pax be restricted from entry/departure? If so under which circumstances?

2.3 Is hand sanitizer available at the airport for the guests to use?

Yes

2.4 Do guests need to wear face masks upon arrival/departure? If yes, will these be provided by the airport/government?

Yes, provided by themseves

2.5 Is social distancing practiced at the airport

2 meters between each passanger

2.6 Are service facilities (e.g. restaurants, food courts, lounges) open? If yes, what are the circumstances?

Yes, adhere to the measure prescribed by the government

2.7 Are there restrictions on parking for transfer buses, taxis etc.?

2.8 Are there any restrictions in place for tour operator personnel at the airport (e.g. on entering the airport etc.)?

2.9 Are there changes to the check-in process (e.g. stricter measures, luggage handling etc.)?

Social distance

Transport

Is social distancing regulated in the coach? If yes, please clarify how?

Yes, one free place between each passanger

What is the max capacity per coach?

Twice less than number of seats

What are instructions on entering and leaving the coach ?

It is recommended to sit in the back seats first

Is it mandatory to wear facial masks? If yes, are these provided by the bus company, the DMC or do these need to be provided by TO/customer?

Yes, provided by customer

What are the regulations for sanitizing the coach during the day?

Washing and cleaning, regular ventilation, physical barrier

What are regulations for sanitizing the coach before and after tours?

washing and cleaning, regular ventilation, physical barrier

How is the air circulation and ventilation in the coaches regulated?

As usually with repetitions

What are the regulations regarding seating?

It should be free place between each passenger.

What are the regulations regarding luggage?

Will there be hand sanitizer available ?

Yes

Will it be possible to use the toilet inside the bus? If yes, please also specify how it will be kept clean.

Are public toilets open? If yes, please specify how they will be kept clean.

Yes, hand sanitizer is provided

Are there delays to be expected at the borders due to extra checks?

Hotels

What is the procedure for check-in at hotels (group check-in)?

As usually with increased hygienic measures

How is breakfast organized in the hotels?

As usually with increased hygienic measures

How is lunch organized in the hotels?

As usually with increased hygienic measures

How is dinner organized in the hotels?

As usually with increased hygienic measures

How is the use of the bar/foyer organized in the hotels? Are they open?

Yes, with increased hygienic measures

When evening meals are not included in the package, is it possible for our guests to eat in the hotel restaurant or in the hotel bar? What regulations apply?

Yes, it is possible. Procedure is as usual but includes increased hygienic measures

Are there hand sanitizers available at the restaurant?

yes